Privacy Policy

Introduction

Welcome to NovaImage AI's Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our AI image and video generation platform at novaimage.ai.

NovaImage AI provides tools for AI image generation, image editing, prompt generation, image upscaling, and video generation, including tools powered by models such as Nano Banana 2, Nano Banana Pro, Nano Banana, GPT Image 2, Seedance 2.0, and Veo 3.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, account details, billing-related information, and contact details you provide when registering, purchasing credits, or contacting us.
• Creative Inputs: Prompts, uploaded images, reference media, upscaling requests, video generation inputs, and other content you submit to use our AI tools.
• Generated Outputs: Images, videos, prompt suggestions, and other outputs created through our services, especially when you save them to your account, history, workspace, or shared pages.
• Usage Data: Information about how you interact with NovaImage AI, including generation requests, selected models, feature usage, credit activity, and service performance data.
• Device Information: Details about the device you use to access our services, such as IP address, browser type, operating system, language settings, and approximate location derived from technical data.

How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our AI image, video, prompt generation, and image upscaling services
• To process your generation, editing, upscaling, and prompt requests using our AI technology and service providers
• To manage accounts, authentication, credits, purchases, refunds, and customer support
• To notify you about changes to our services, policies, or account activity
• To monitor service usage, detect abuse, prevent fraud, and protect the security and integrity of NovaImage AI
• To troubleshoot technical issues and improve reliability, performance, and user experience
• To analyze aggregated or de-identified usage patterns to improve our products and services
• To comply with legal obligations and enforce our Terms of Service

Content Processing and Retention

We process prompts, uploaded content, reference media, and generated outputs as needed to provide the services you request. Some content may be retained when you save it to your account, generation history, workspace, or shared pages, or when retention is necessary for security, fraud prevention, legal compliance, billing, support, or service integrity.

We do not retain creative inputs and outputs longer than reasonably necessary for the purposes described in this policy, unless you choose to store them in your account or a longer retention period is required or permitted by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information and creative content from unauthorized access, alteration, disclosure, or destruction.

Third-Party Services

We may use third-party companies, AI model providers, infrastructure providers, payment processors, analytics providers, and support tools to operate NovaImage AI, process requests, provide services on our behalf, or help us understand how our services are used.

These providers may process information only as needed to provide their services to us and are subject to applicable contractual, legal, and security obligations.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at hi@novaimage.ai or through our contact page.